General Terms and Conditions (GTC)

1. Scope

1.1 These terms apply to all services of Mana Designs, owner Sophia Engel (hereinafter «we»), in particular the visibility audit, web design, logo and branding, and website care.

1.2 Our services are intended for businesses, self-employed persons and organisations.

1.3 Individual agreements, for example in a quote or a contract, take precedence over these terms.

1.4 Differing terms of our clients (hereinafter «you») only apply if we agree to them in writing.

2. Conclusion of contract

2.1 A contract is concluded when you accept a quote in writing or by email, or order a service on our website.

2.2 When ordering on the website, you confirm before submitting that you have read and accept these terms. You receive a confirmation by email with a link to these terms.

3. Prices and payment

3.1 All prices are in Swiss francs (CHF). Mana Designs is not registered for VAT. No VAT is charged.

3.2 You pay for the visibility audit by invoice within 10 days or, where offered on the website, online via Payrexx (TWINT, card). For online payment, the payment is processed by the payment provider Payrexx.

3.3 For websites and for logo and branding, we invoice 50 % of the price at the start and the rest on completion, unless the quote states otherwise.

3.4 Website care is invoiced monthly in advance.

3.5 Invoices are payable within 30 days. In case of late payment, after a reminder we may charge the statutory default interest and pause ongoing work until payment is received.

3.6 Third party costs are not included in our prices, for example for domain, hosting, website platforms such as Wix, Webflow or Lovable, fonts, images or advertising budgets. You pay these directly to the provider unless agreed otherwise.

4. Visibility audit

4.1 The audit includes the services described on our website at the time of the order.

4.2 The order is binding once you submit the order form. We only start the service after receipt of payment. You receive the report within 5 business days after we have the information we need. We then discuss the results with you (45 minutes, by video).

4.3 Refunds are excluded. If we cannot deliver the audit for reasons on our side, we refund the full amount. If the discussion does not take place because you do not attend an appointment within 60 days, the service is deemed performed with delivery of the report.

4.4 If you book a website or a website care plan within 30 days after the discussion, we credit the full CHF 790. For website care, we offset the amount against the first monthly invoices.

4.5 The AI test is a sample taken on the stated date. Answers from AI services can change at any time and may differ depending on person, place and time.

5. Web design and logo and branding

5.1 Scope, number of pages, rounds of revisions and deadlines are as set out in the quote.

5.2 You provide texts, images, logos and access in good time. Delays in your deliveries postpone the deadlines accordingly. We quote additional requests beyond the agreed scope in advance.

5.3 After completion, you review the work and report defects to us within 10 days. We fix defects free of charge. The website is deemed accepted at the latest when it goes live.

5.4 Every new website includes the first 3 months of website care (Care plan). We contact you before this period ends. Care only continues if you expressly confirm it.

6. Website care

6.1 The services of the Care, Visibility and Growth plans are described on our website («Included» and «Not included»). The description at the time of booking applies.

6.2 The plans have a fixed term of 12 months from the start. We remind you before the term ends. The term is not renewed automatically, only with your express confirmation.

6.3 Content changes means: you send us texts, images, prices or offers and we implement them on your website. Unused time expires at the end of the month and is neither carried over nor paid out.

6.4 You can switch to a larger plan at any time from the next month. You can switch to a smaller plan at the end of the term.

6.5 Both parties may terminate the contract without notice at any time for good cause. Good cause exists in particular if a party repeatedly fails to meet its obligations despite a written reminder. If we terminate without fault on your side, we refund amounts already paid for months not yet provided.

6.6 For website care we need access to your website and, depending on the plan, to your Google accounts. These accounts remain your property.

7. Your content and cooperation

7.1 You are responsible for content you provide to us, in particular for the rights to texts, images and trademarks. You bear any third party claims arising from such content.

7.2 You are responsible for the legal texts on your website, such as the imprint, privacy policy and terms. We integrate them technically but do not provide legal advice.

8. No guarantee of success

We work carefully and in line with current standards. We cannot guarantee specific rankings on Google, mentions in AI answers or a specific number of enquiries, because these depend on Google, AI providers and other factors outside our control.

9. Rights of use and portfolio

9.1 Upon full payment, you receive the right, unlimited in time and place, to use and modify the work created for you for your business. The rights to your logo pass to you upon full payment.

9.2 Drafts not chosen, templates and tools remain with us.

9.3 We may show completed work in our portfolio and on our channels. If you do not want this, a short message is enough.

9.4 We only show results from audits publicly with your consent.

10. Liability

10.1 We are liable for damage we cause intentionally or through gross negligence.

10.2 In case of slight negligence, our liability is limited to the amount you paid for the service concerned in the last 12 months. We are not liable for indirect damage and loss of profit in case of slight negligence.

10.3 We are not liable for outages, changes or errors of third party providers such as website platforms, hosting, Google or AI services.

10.4 Mandatory statutory liability remains reserved in all cases.

11. Data protection

We process personal data in accordance with our privacy policy.

12. Changes to these terms

A contract is governed by the version of the terms valid when it was concluded. Later changes only apply to ongoing contracts with your consent.

13. Final provisions

13.1 If a provision is invalid, the remaining provisions remain valid.

13.2 Swiss law applies exclusively.

13.3 The place of jurisdiction is Basel. Mandatory statutory places of jurisdiction remain reserved.

13.4 The German version is binding.